At LANGTONS, every wine acquired and sold is held in our temperature-controlled national facility near Melbourne. This helps preserve condition and allows us to send orders on with care — whether you are acquiring from the Wine Store, bidding at auction, or arranging delivery through Client Services or Private Sales.
Delivery options
Depending on the order, LANGTONS may offer:
- standard delivery
- auto shipping for eligible auction purchases
- consolidated shipping for eligible auction purchases
- collection from selected locations, including participating Dan Murphy's stores
- cellaring for eligible auction purchases
- warm weather holds, where selected
All orders must be settled in full before dispatch or collection.
Shipping within Australia
For standard Wine Store deliveries within Australia, shipping fees are:
- Metro areas: $18.50 per order
- Regional areas: $23.00 per order
Pick Up orders
Standard shipping fees also apply to Pick Up orders, including those from participating Dan Murphy's stores.
Our delivery partners
LANGTONS' primary delivery partners are Endeavour Delivery and Australia Post. These services are covered by our standard shipping fees.
Where required, we also have access to a broader network of carriers to achieve the most suitable delivery outcome — particularly helpful for:
- specialised delivery requirements
- regional or harder-to-service locations
- tailored shipping arrangements
- certain time-sensitive or premium delivery needs
If you require a tailored solution, please speak with us for a quote.
Delivery timeframes
LANGTONS aims to dispatch orders promptly once settlement is complete.
Once dispatched, delivery typically takes 2 to 10 business days across Australia, depending on:
- destination
- carrier schedules
- seasonal demand
- weather
- other delays outside our reasonable control
During peak periods, dispatch and delivery may take a little longer.
Signature and proof of identity
By default, deliveries require a signature and proof of identity. Where available, you may choose unattended delivery at checkout.
If unattended delivery is selected, you authorise the delivery partner to leave your order at the nominated address without obtaining a signature. Where unattended delivery has been requested, risk passes once delivery has been made in accordance with your instructions.
All deliveries remain subject to Responsible Service of Alcohol obligations.
Delivery instructions
Where available, delivery instructions can be added at checkout. Examples include:
- safe place instructions
- gate or access notes
- location guidance for the driver
LANGTONS and our delivery partners will make every reasonable effort to follow your instructions, though this may depend on site access, safety, carrier limitations and Responsible Service of Alcohol obligations.
Pick Up your order
Pick Up is available from participating Dan Murphy's stores nationally for most products.
To collect, you — or your nominated representative — must:
- be at least 18 years old
- show valid proof of age and identity
- provide a signature on collection
If you nominate another person to collect on your behalf, they must also be 18 or older and present valid identification.
Standard shipping fees apply to collection orders.
Tracking your order
Once dispatched, you may track your order through your LANGTONS account:
- Log in to your account
- Open the Orders section
- Select Track an Order
If your order has been dispatched and tracking is not visible after 48 hours, please speak with our Customer Experience team.
Auction shipping options
Eligible auction purchases may be managed using one of the following delivery preferences.
Auto shipping
When selected, eligible auction purchases are processed for dispatch automatically, generally on the next business day after the auction closes.
Consolidated shipping
Eligible auction purchases may be managed using one of the following preferences.
Auto shipping When selected, eligible auction purchases are processed for dispatch automatically, generally on the next business day after the auction closes.
Consolidated shipping Consolidated shipping allows eligible auction purchases to be grouped into one delivery every 30 days.
Automatic consolidated shipping is calculated based on the oldest unshipped invoice in your account. If that invoice is more than 30 days old:
- it will not be included in automatic consolidated shipping
- it must be dispatched separately, or manually grouped with more recent purchases
- cellaring fees may apply if it is not dispatched
This option helps you:
- combine multiple auction purchases into one shipment
- reduce shipping charges
- manage deliveries with greater ease
You may manage these settings under: My Account > Dashboard > Manage Preferences > Auctions & Deliveries
If you would prefer not to use consolidated shipping, please speak with our Customer Experience team to opt out.
Storage
LANGTONS offers storage for eligible auction purchases in our temperature-controlled facility.
Storage is available as an alternative to consolidated shipping. If you opt out of consolidated shipping, your purchases will become eligible for cellaring charges if they remain in our care beyond the applicable shipping window.
Storage fee
Calculated at $0.40 per bottle, per month.
If your wines remain at LANGTONS and are not covered by an automatic delivery preference, cellaring fees may begin from 4pm on the 21st of the month. Fees are charged to the nominated credit card on your account.
Storage can be useful if:
- you are travelling
- your own cellar is at capacity
- you would prefer to consolidate purchases before delivery
Caring for your wines through the warmer months
Fine wine can be sensitive to travelling in prolonged heat — so during the warmer months, LANGTONS offers greater flexibility over how your orders are dispatched.
You may set your account to automatically hold eligible orders in our care if warm weather is forecast above 29°C in the delivery area, or along the transport journey.
This does not apply to collection orders, as these are delivered direct to stores, generally reducing transit times.
Default setting Unless you update your preference, orders will be dispatched as soon as possible, regardless of weather conditions.
How to update your preference
- Log in to your account
- Go to My Account > Dashboard
- Select Manage Preferences
- Choose Auctions & Deliveries
- Tick Set my shipping default to hold orders at the warehouse if warm weather is forecast in the delivery area
- Click Save
Flexible options at checkout
When placing an order online or manually arranging delivery for auction purchases, you may be able to choose to hold or dispatch based on the forecast. If you order through your Private Client Manager, simply share your preference.
Releasing a held order
If your order is being held due to warm weather, you may contact us at any time to request dispatch regardless of temperature. Please note, locating a held order can take up to 10 days depending on current demand. Once dispatched, standard delivery timeframes remain 2 to 10 business days across Australia.
For seasonal updates, please refer to the Warm Weather Shipping page.
The LANGTONS Delivery Guarantee
LANGTONS offers an optional Delivery Guarantee on all auction purchases, for an additional fee.
Cost
Calculated in the cart at 1.5% of the value of the goods on the order.
What it covers
if eligible wines are lost or damaged during delivery, LANGTONS may:
- replace the wines, where available, or
- refund the amount paid for the affected wines
What we may ask for:
- photographs of the packaging or damage
- proof of loss or damage
- return of damaged wines, where appropriate
- other information reasonably required to review the claim
What it does not cover:
- incorrect delivery details
- unattended delivery requested by you
- delivery made in accordance with your instructions
- heat damage during transit
- minor cosmetic issues, such as label staining, where there is no material loss
International shipping
For international delivery enquiries, please speak with us directly. We can assist with:
- shipping quotes
- insurance quotes
- tailored overseas delivery arrangements
International deliveries may require specialised carrier arrangements, and pricing will vary depending on destination and service requirements.
Delivery restrictions
LANGTONS delivers to many locations across Australia, subject to:
- carrier coverage
- legal restrictions
- Responsible Service of Alcohol obligations
Certain postcodes and restricted delivery areas are not serviceable. If you are unsure whether we can deliver to your address, please speak with us before placing your order.
Need assistance?
To save time, share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly.
You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347, Monday to Friday, 9am to 5pm AET.