Responsible Service of Alcohol
Endeavour Group takes its commitment to the communities it services seriously and places our value of 'we're responsible' at the heart of our operations.
Endeavour Group has an obligation to ensure and facilitate the Responsible Service of Alcohol (RSA), and in some circumstances we may have to refuse service to someone to meet our obligations.
Whilst there are various reasons we may need to refuse service, the four most common reasons are:
- Intoxication
- Secondary Supply
- School Uniform
- Minors
The Refusal of Service Policy sets out Endeavour Group’s requirements for identifying and refusing service for Intoxication, Secondary Supply and/or School Uniform reasons. The ID25 Policy addresses refusal of service to minors.
Intoxication
We cannot sell or supply alcohol to a person who is intoxicated so we will refuse service if we believe you are intoxicated.
Secondary Supply
Secondary supply is the most common way young people obtain alcohol; this is where an adult purchases alcohol on behalf of a person under the age of 18. It is against the law to provide or supply alcohol to a minor on a licensed premises. We will refuse service if we have reasonable belief an adult is purchasing alcohol on behalf of a minor or will supply alcohol to a minor. We will do the same if we believe the purchase is for an intoxicated person. If we overhear a conversation between an adult and minor or an intoxicated person, or witness any actions that suggest the purchase is for the minor or an intoxicated person, we will refuse the sale. We will always err on the side of caution in the interest of safe and responsible service of alcohol.
Secondary Supply
Our Refusal of Service Policy does not permit alcohol to be sold to young customers wearing their school uniform, including a sports uniform. Even if the individual is over the age of 18, this presents a poor image to the community and heightens the risk of alcohol being purchased for minors. We would be more than happy to serve those individuals who return in normal wear and are able to provide identification to confirm they are of legal drinking age.
ID25 Policy - Proof of age verification
As a part of our commitment to the responsible service of alcohol, we enforce the checking of proof of age identification. We take the responsible service of alcohol very seriously and want to make absolutely sure that we only sell alcohol to people of the proper legal age (18+). To be on the safe side I.D. is required if you look under 25 and this is enforced both in our retail stores and for home deliveries. Please don't take offence if we ask you for I.D. Think of it more as a compliment because you look under 25.
Liquor Licensing Acts
Liquor licensing legislation in Australia is state and territory based:
New South Wales: Liquor Act 2007: It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
Victoria: Under the Liquor Control Reform Act 1998 it is an offence: To supply alcohol to a person under the age of 18 years (Penalty exceeds $19,000), For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $800).
Western Australia: Liquor Control Act 1988: It is an offence to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.
South Australia: Liquor Licensing Act 1997, Section 113: Liquor must NOT be supplied to persons under 18.
Queensland: Liquor Act 1992: It is an offence to supply liquor to a person under the age of 18 years.
Australian Capital Territory: Under the Liquor Act 2010. A person must not sell or supply liquor to a person under 18 years old on premises where the sale or supply of liquor is authorised or in a public place. Maximum Penalty $5500.
Tasmania: Under the Liquor Licensing Act 1990 it is an offence: for liquor to be delivered to a person under the age of 18 years (Penalty: Fine not exceeding 20 penalty units); and, for a person under the age of 18 years to purchase liquor (Penalty: Fine not exceeding 10 penalty units).
For more specific legislation in your state or territory visit the Liquor Licensing Acts page.
Standard Drinks
Measuring spirit nips when pouring from a bottle is very important to drinking responsibly. A 30mL spirit nip (40% alc/vol) is the equivalent of one standard drink and it is very easy to go over the standard drink limit if not using measures. If in doubt, please refer to the alcohol volume percentage on the label. If the alcohol volume varies, so will the standard drink measure so calculate your measures carefully.
FAQS
Why is your checkout page trying to tell me I am not 18 year of age?
LANGTONS supports the responsible service of alcohol. It is against the law to sell or supply to, or obtain alcohol on behalf of, a person under the age of 18 years. You must be over 18 years of age to place an order online or over the phone or receive a delivery.
If you are logged into a LANGTONS account, then your Date of Birth may not be set correctly. Click your initials in the top right corner of the screen, then click View Account, then view the section My Details. If your Date of Birth is not set correctly, you can amend it here. If you are not logged in (IE when you place an online order as a guest), you must enter your date of birth at the checkout.
If the problem persists and you are unable to fix it, then please click here to contact our friendly Customer Experience team. Alternatively, you can call them on 1300 946 347.
Why do you need proof of identification (ID)?
LANGTONS supports the responsible service of alcohol. It is against the law to sell or supply to, or obtain alcohol on behalf of, a person under the age of 18 years. You must be over 18 years of age to place an order online or over the phone or receive a delivery.
Further to this requirement, LANGTONS also abides by the Retail Drinks Australia industry policy to request ID for any customer who appears to be 25 years or younger.
What happens if an online user is not 18 years old?
Due to RSA (responsible service of alcohol) laws, if an online user is under 18 years old, we are required to block the account. It is illegal to sell alcohol to/buy on behalf of anyone under the age of 18.
You must be over 18 years of age to place an order online or over the phone or receive a delivery. To receive your delivery, you will be required to provide proof of age identification. We take the responsible service of alcohol very seriously and want to make absolutely sure that we only sell alcohol to people of the proper legal age (18+). To be on the safe side I.D. is required if you look under 25 and this is enforced both in our retail stores and for home deliveries. Please don't take offense if we ask you for I.D. Think of it more as a compliment because you look under 25.