Provenance plays an important role when buying wine at Auction and every effort is made to accurately describe the condition of wine regardless of value. All wines are meticulously checked, catalogued by our wine experts, and photographed, ensuring that you have all the information possible to make the most informed decision when bidding and buying at Auction.
However Buyer Beware does apply to all of our Auctions. We recommend that buyers of older wine make appropriate allowances for natural variations of ullage and the condition of corks and labels
If you feel that the wine does not reflect the condition description, please contact us to make arrangements for the return of these items. Our team will then be able to review your purchase and determine whether a replacement or refund is actionable.
We stand by our reputation, so if you are unhappy with your purchase, contact us and we will do everything we can to help.
Need further assistance? Please contact our customer service team on 1300 946 347 or get in touch via email.