During warmer months, you can choose to have eligible orders automatically held at our warehouse if warm weather is forecast in the delivery area.
Default setting
Unless you update your preference, your orders will be dispatched as soon as possible, regardless of weather conditions.
How to update your preference
- log in to your account
- go to My Account > Dashboard
- select Manage Preferences
- choose Auctions & Deliveries
- tick Set my shipping default to hold orders at the warehouse if warm weather is forecast in the delivery area
- click Save
At checkout
When placing an order online or arranging delivery for auction purchases, you may also be able to choose whether to hold or not hold your order based on the forecast.
If you order through your Private Client Manager, simply let them know your preference.
Releasing a held order
If your order is held due to warm weather, you can contact us at any time to request immediate dispatch.
Once dispatched, standard delivery timeframes remain 2 to 10 business days across Australia.
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Need assistance?
From buying and selling to delivery, storage and account support, our team is here to assist.
For personalised guidance, please contact your Private Client Manager or submit an enquiry via our Customer Experience and Auction contact form.
If you would prefer to speak with us, please call 1300 946 347 and follow the prompts so we can direct your enquiry to the appropriate team.