Fine wine is sensitive to both sustained heat and temperature fluctuations and during the warmer months, the care we take in protecting your wines extends to the journey itself. You may choose to have eligible orders held in our care when warm weather is forecast in the delivery area, or along the transport route.
Default setting
Unless you update your preference, your orders will be dispatched as soon as possible, regardless of weather conditions.
When LANGTONS may hold an order
Independently of your preference, LANGTONS may, in our reasonable discretion, hold delivery of your wines during periods of hot weather where we consider the temperature may compromise their condition. We will let you know if this occurs, and dispatch as soon as conditions allow.
Please note that the LANGTONS Delivery Guarantee does not cover heat damage during transit.
Setting a warm weather hold
You may set your account to automatically hold orders in our care if the forecast temperature is 30°C or above in the delivery area, or along the transport journey.
How to update your preference
- Log in to your account
- Go to My Account > Dashboard
- Select Manage Preferences
- Choose Auctions & Deliveries
- Tick Set my shipping default to hold orders at the warehouse if warm weather is forecast in the delivery area
- Click Save
Worth remembering: Heat damage during transit is not covered by the LANGTONS Delivery Guarantee.
Choosing at checkout
When placing an order online, or manually arranging delivery for auction purchases, you may also choose whether to hold or dispatch based on the forecast. If you order through your Private Client Manager, simply share your preference.
Please note at this time orders for delivery to Dan Murphy's store pick up are not held for warm weather, please let us know if you need your specific order held.
Releasing a held order
If your order is being held due to warm weather, you may contact us at any time to request dispatch regardless of temperature. Please note that locating a held order can take up to 10 days, depending on current demand. Once dispatched, delivery timeframes follow Australia Post's Delivery speeds and coverage — generally 2 to 4 business days within the same state, and 3 to 6 business days interstate.