Welcome to the
LANGTONS Help Centre
A considered companion to your fine wine experience.
Whether you are discovering your first bottle, building a cellar of distinction, or entrusting a mature collection to new hands, you will find guidance here on every step of the journey. And where a question is best answered in conversation, our specialists are only ever a phone call away.
Essential reading
The articles worth knowing first — chosen to guide, inform and inspire.
Explore by category, or search for a specific topic below.
Categories
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Welcome to LANGTONS
A introduction to LANGTONS — who we are, how we work, and the people here to help when a question arises.
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Your membership and account
Joining LANGTONS, keeping your details current, and the quiet protections that surround your account.
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Acquiring fine wine
Discover the many paths to acquiring wine with LANGTONS — from the open Wine Store to the discreet world of Private Sales, and the anticipation of En Primeur.
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Settlement and invoices
The discreet practicalities of settling your purchase, and accessing your records.
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The auction experience
The art of bidding, the language of fine wine, and the practicalities of buying at auction — from first lot to the moment it is yours.
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Selling and consigning
Entrusting your wines to LANGTONS — from valuation and care, through to reserves, settlement and what happens at every stage.
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Cellar and collecting
Where your wines rest, how they are kept, and how a collection is shaped over time — with intent, patience and the care fine wine deserves.
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Delivery and collection
From dispatch to your door, or the longer rest in our cellaring facility — how your wines travel, and how they are kept.
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Marked moments — events and gifting
The occasions, the gifts and the shared experiences that fine wine is made for.
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If something isn't quite right
On the rare occasion that something falls short, how we will work with you to make it right.
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Your wellbeing
Tools and information to support a considered relationship with our services, and an understanding of how your personal information is cared for.
Here to help, whenever you need us.
Share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly.
You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347, Monday to Friday, 9am to 5pm AET.