Every wine in our care is stored in a temperature-controlled facility near Melbourne, where condition and provenance are protected. When the moment comes to send your wines on, that same care travels with them.
Ways you may receive your wines
Depending on the purchase, the following may be available:
- standard delivery
- auto shipping for eligible auction purchases
- consolidated shipping for eligible auction purchases
- Pick Up from selected locations, including participating Dan Murphy's stores
- storing with LANGTONS for eligible auction purchases
Receiving your delivery
By default, deliveries require a signature and proof of identity. Where you prefer, you may select unattended delivery at checkout.
Consolidated shipping
Consolidated shipping groups eligible auction purchases into one delivery every 30 days, calculated from the oldest unshipped invoice in your account. If that invoice is more than 30 days old, it will fall outside automatic consolidated shipping, and storing fees may apply if it is not dispatched.
Before dispatch
All orders must be settled in full before dispatch or collection.
Delivery timeframes
Once dispatched, delivery typically takes 2 to 10 business days across Australia.
Caring for your wines through the warmer months
Fine wine is sensitive to heat. During warmer months, you may choose to have eligible orders held in our care if the forecast temperature in the delivery area, or along the transport route, is above 29°C.
Unless you update your preference, orders will be dispatched as soon as possible, regardless of conditions.
You may manage this setting under: My Account > Profile > Preferences > Auctions & Deliveries
If your order is held due to warm weather, you may contact us at any time to release it.
For more, see Caring for your wines through the warmer months.
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Need assistance?
To save time, share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly.
You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347, Monday to Friday, 9am to 5pm AET.