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Keeping your account details current

Updated

Keeping your account details accurate ensures every part of your LANGTONS experience — from buying and bidding to delivery and settlement — moves seamlessly.

Why your details matter

Your account details allow us to:

  • verify your identity and age
  • process payments and refunds
  • deliver your wines
  • send order, auction and account notifications
  • confirm settlement payments to Sellers

Out-of-date details may delay deliveries, prevent bidding or hold up Seller settlements.

Details to keep current

Please ensure the following remain accurate:

  • full name
  • date of birth
  • email address
  • mobile number
  • delivery address
  • payment details (nominated credit card)
  • bank account details (Sellers)

How to update your details

  1. Log in to your LANGTONS account.
  2. Go to Home > My Account > Profile > Account Details.
  3. Update the relevant field.
  4. Click Save.

If you update your mobile number, a one-time passcode will be sent to verify the new number for multi-factor authentication.

Updating your preferences

To manage marketing, shipping and warm weather preferences:

  1. Log in to your account.
  2. Go to Home > My Account > Profile > Preferences.
  3. Choose the relevant preference area, for example Auctions & Deliveries.
  4. Update your selection and click Save.

Updating your bank details (Sellers)

Sellers should ensure nominated bank details are accurate before any sale, to avoid delays in settlement. See Receiving the proceeds of your sale.

If you cannot update a detail

Some changes — such as legal name updates — may require additional verification. If you are unable to update a detail in your account, please speak with our Customer Experience team.

 

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Need assistance?

To save time, share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly.

You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347, Monday to Friday, 9am to 5pm AET.


 

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