LANGTONS can arrange international delivery for selected purchases on request. As overseas delivery involves carrier selection, customs requirements and insurance, international orders are quoted and arranged on a considered, case-by-case basis rather than booked through the standard checkout.
Requesting an international delivery quote
To request a quote, please share the following with our Customer Experience team:
- your full delivery address, including country and postcode
- a contact phone number for the destination
- the order number or a list of wines you wish to send
- any preferred delivery timeframe
- whether you would like insurance included
We will then provide a tailored quote covering delivery and, where requested, insurance.
What a quote may include
Depending on the destination and order, your quote may cover:
- carrier and freight charges
- specialist wine packaging, where required
- insurance during transit
- export documentation
What is generally not included
International quotes typically do not include:
- import duties and taxes payable at the destination
- customs clearance fees charged by the destination country
- local delivery charges levied by the destination carrier, where separate
These costs are the responsibility of the recipient and will vary by country. We recommend checking local import requirements before placing your order.
Restrictions and compliance
International delivery is subject to:
- Australian export requirements
- destination country import laws, including restrictions on alcohol importation
- carrier coverage and service availability
- Responsible Service of Alcohol obligations
Some destinations may not be serviceable, and certain wines or formats may be restricted depending on the country.
Delivery timeframes
International transit times vary depending on destination, carrier and customs processing. Your Customer Experience contact will provide an estimated timeframe with your quote.
Please note — the Delivery Guarantee applies to Australian deliveries only
Before arranging an international shipment, one important point: the LANGTONS Delivery Guarantee covers Australian deliveries only. It does not apply to any international shipment, regardless of destination. For overseas orders, transit cover is available only through the insurance you elect to include in your quote.
Risk and insurance
Because the Delivery Guarantee does not extend beyond Australia, we strongly recommend including insurance on every international shipment. Where insurance is not included:
- risk of loss or damage passes on dispatch, and
- LANGTONS will not be able to replace or refund wines lost or damaged in international transit.
When you request a quote, simply let us know you would like insurance included, and we will price it accordingly. It is a small addition that protects a considered purchase across a long journey.
To begin
To start an international delivery enquiry:
- submit an enquiry via our Customer Experience contact form, or
- call us on 1300 946 347, or
- speak with your Private Client Manager