LANGTONS takes the privacy of our Members, Buyers and Sellers seriously. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
LANGTONS is part of Endeavour Group Limited, and our handling of personal information is governed by the Endeavour Group Privacy Policy.
What we collect
Depending on how you interact with LANGTONS, we may collect information such as:
- your name, date of birth and contact details
- account, membership and login details
- delivery and billing addresses
- payment details
- purchase, bidding and sales history
- proof of identification, where required for age verification
- information about how you use our websites and apps
Why we collect it
We collect, use and disclose personal information to:
- create and manage your LANGTONS account
- process purchases, sales, payments and deliveries
- verify your age and meet Responsible Service of Alcohol obligations
- personalise your experience and recommendations
- send service messages, and marketing communications where you have opted in
- detect and prevent fraud, scams and unauthorised account activity
- comply with our legal, regulatory and licensing obligations
Sharing your information
We may share personal information with:
- other Endeavour Group brands (for example, to fulfil a Dan Murphy's Pick Up order or apply a cross-brand self-exclusion)
- delivery, payment, technology and storage partners
- regulators and law enforcement, where required by law
When we work with third parties, we require them to handle your information securely and in line with Australian privacy laws.
Information sent overseas
In some cases, your personal information may be stored or processed outside Australia — for example, by a technology service provider. We take steps to ensure it is handled safely and consistently with Australian privacy requirements.
Marketing communications
If you have opted in, we may contact you by email, SMS, post or phone with offers, event invitations and product news. You can opt out at any time:
- use the unsubscribe link in any marketing email or SMS
- update your preferences in your account under Profile > Preferences
- contact our Customer Experience team
You will continue to receive service messages relating to your account, orders and legal notices.
Accessing or correcting your information
You have the right to access the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, please contact our Customer Experience team.
We will respond within 30 days. A reasonable fee may apply for complex or large requests, and we will let you know if that is the case before proceeding.
Cookies and online tracking
Our websites use cookies and similar technologies to help our sites work, understand how they are used and personalise your experience. For more detail, please see our Cookie Policy.
Privacy complaints
If you believe your personal information has been mishandled, please contact us first so we can try to resolve the matter. See How do I make a complaint?
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Website: www.oaic.gov.au
Full Privacy Policy
For complete information, please see the Endeavour Group Privacy Policy.
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Need assistance?
Please contact your Private Client Manager or submit an enquiry via our Customer Experience contact form. If you would prefer to speak with us, please call 1300 946 347.