How — and whether — you hear from us is entirely your decision. New releases, event invitations, producer features, the quiet thrill of a freshly arrived catalogue: all of it travels on your terms, and you may revisit those terms at any time.
Two kinds of communication
It helps to distinguish between two kinds of message from LANGTONS:
Marketing communications — news, offers, event invitations, producer stories and the wider LANGTONS world. You opt in to receive these, and you may opt out at any time.
Service-based communications — messages relating to your account, your orders, important legal or regulatory notices, and matters such as product recalls. These are sent regardless of your marketing preferences and continue while your membership is active.
How to opt in or opt out
You may manage your marketing preferences at any time:
- In your account, under My Account > Profile > Preferences
- Using the unsubscribe link at the foot of any marketing email
- Replying STOP to a marketing SMS, where indicated
- Speaking with our Customer Experience team on 1300 946 347
You may opt out of a specific channel — email or SMS — or of a particular marketing preference, while remaining opted in elsewhere. The choice is yours, and yours to refine.
If our website is briefly unavailable
In rare cases, a website outage may prevent you from unsubscribing online. Should this occur, please email service@langtons.com.au, specifying the channel you would like to unsubscribe from. We will action your request as soon as possible.
Across the Endeavour family
LANGTONS is part of Endeavour Group, alongside Dan Murphy's, BWS and other brands. Opting out of LANGTONS marketing does not opt you out of communications from other Endeavour brands. To manage those, please follow the unsubscribe options within those brands' communications.
Service messages
Service-based messages relating to your membership will continue while your account remains active. These include order confirmations, account notices, changes to our Terms and Privacy Policy, and any information we are required by law to send.
Service-based messages cannot be opted out of without closing your LANGTONS account. For more, see Closing your LANGTONS account.
Tailored advertising
Some of our advertising is tailored using cookies and similar technologies, shaped around attributes, behaviours or preferences shared across segments of our Members. For more on cookies and how to manage them, please see our Cookie Policy or Collection Statement.
Suggested articles
- How LANGTONS handles your personal information
- Membership and account access
- Closing your LANGTONS account
Here to help, whenever you need us.
Share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly. You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347.