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Protecting your account with multi-factor authentication

Updated

To help safeguard your account, LANGTONS applies multi-factor authentication — known as MFA — to every sign-in. Once you enter your login details, you will be asked to verify your identity using a one-time passcode.

Why MFA matters

MFA adds a quiet but important layer of protection, helping to defend against:

  • unauthorised account access
  • scams and phishing attempts
  • fraudulent activity

Setting up MFA

When prompted, you will be invited to:

  1. verify the email address linked to your LANGTONS account
  2. nominate a mobile number for future verification
  3. verify that mobile number using a one-time passcode

Once complete, your account is protected by MFA.

Updating the mobile number used for MFA

You may update your MFA mobile number at any time:

  1. Log in to your LANGTONS account.
  2. Go to My Account > Profile > Account Details.
  3. Locate the mobile number field and enter your new number.
  4. Save your changes.

A one-time passcode will be sent to the new number to verify it. Once verified, the new number will be used for all future MFA prompts.

International mobile numbers

If you do not have an Australian mobile number, you may still authenticate. Please enter your number with the country code and without symbols or additional zeroes.

If your code does not arrive

Please try the following:

  • wait a few minutes
  • check your spam or junk folder
  • if using Android, check blocked or spam SMS folders
  • select Resend Code

A newly issued code will replace the previous one and remain valid for 10 minutes.

Verification messages that look unusual

Verification emails will always come from: no-reply@verify.langtons.com.au

LANGTONS will never ask for personal information in a verification email or SMS. If you receive a message that looks suspicious, please report it to hoax@edg.com.au.

If you continue to experience difficulty signing in or receiving a code, please call us on 1300 946 347.

 

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Need assistance?

To save time, share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly.

You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347, Monday to Friday, 9am to 5pm AET.

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