There are a number of reasons a bid may not be able to be placed, including:
- your account is incomplete
- your payment details are missing or no longer valid
- your account has been suspended
- you have an overdue payment
- there is a technical issue with the website
- account verification requirements have not yet been met
When LANGTONS may pause bidding access
Yes — in some circumstances, LANGTONS may suspend bidding access where reasonably necessary, including in the case of:
- a material breach of our Terms and Conditions
- Buyer Default
- suspected fraudulent activity
- an outstanding account verification issue
What you may wish to check
Please confirm that:
- you are signed in
- your payment details are current
- your account information is complete
- you do not have any unpaid invoices
If the matter persists, please speak with our Customer Experience team — we will be glad to assist.
Suggested articles
- Becoming a LANGTONS Member
- Protecting your account with multi-factor authentication
- Settling your auction purchase
Need assistance?
To save time, share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly.
You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347, Monday to Friday, 9am to 5pm AET.