If you believe there is an issue with your purchase, please contact our Customer Experience Team and provide as much detail as possible.
Information we may ask for
To assess your claim, we may request:
- proof of purchase
- a description of the issue
- supporting photographs, where relevant
- any other information reasonably required for review
Proof of purchase
Examples of acceptable proof of purchase include:
- your original tax invoice
- a receipt
- account transaction history
- a credit card statement clearly showing the purchase
What happens next
Depending on the circumstances, LANGTONS may:
- request further information
- arrange collection of the goods
- assess the goods internally or through a relevant supplier
- confirm the appropriate remedy once the review is complete
If your claim is accepted and your original order included a delivery fee, LANGTONS may also cover the cost of return delivery.
Suggested articles
- Returns, refunds and consumer guarantees
- Can I get a refund for a Wine Store or Client Services purchase?
- Can I get a refund for auction items?
Need assistance?
From buying and selling to delivery, storage and account support, our team is here to assist.
For personalised guidance, please contact your Private Client Manager or submit an enquiry via our Customer Experience and Auction contact form.
If you would prefer to speak with us, please call 1300 946 347 and follow the prompts so we can direct your enquiry to the appropriate team.