LANGTONS may offer a refund or exchange for change-of-mind returns on eligible Wine Store and Client Services purchases.
To be eligible
You must:
- contact LANGTONS within 14 calendar days of delivery
- return the goods within 28 calendar days of delivery
- return the goods unopened
- return them in their original packaging
- ensure they are undamaged and in saleable condition
- provide proof of purchase
Please note
Delivery fees are not refunded for change-of-mind returns.
Auction purchases
Change-of-mind returns do not apply to auction purchases.
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Need assistance?
From buying and selling to delivery, storage and account support, our team is here to assist.
For personalised guidance, please contact your Private Client Manager or submit an enquiry via our Customer Experience and Auction contact form.
If you would prefer to speak with us, please call 1300 946 347 and follow the prompts so we can direct your enquiry to the appropriate team.