Whether you have a question about an order, a moment of curiosity about an auction, or would welcome specialist guidance on buying or selling — our team is here.
Contact Hours
Monday to Friday, 9am - 5pm AET
Our support office are closed outside these hours, please submit an enquiry online or leave a message and we will respond on the next business day.
Customer Experience
Our Customer Experience Specialists can help with:
- account and membership queries
- payments, invoices and order status
- delivery, shipping and storage
- returns, refunds and faulty goods claims
- general website assistance
Please reach out:
Submit an enquiry via our contact form
Call us on 1300 946 347 and follow the prompts (For international, please dial +612 8507 2674)
Private Client Managers
If you are a Private Client, your dedicated Private Client Manager is your first point of contact for:
- sourcing fine and rare wine
- buying advice and Private Sales enquiries
- selling and consignment guidance
- collection planning and cellar support
- event enquiries
If you are unsure who your Private Client Manager is, please call us and we will introduce you:
Call us on 1300 946 347 and follow the prompts (For international, please dial +612 8507 2674)
Auction and Valuation
For bidding, consignments or auction invoices, please:
Submit an enquiry via our contact form
For valuations or pricing, please:
Submit a request through our Valuation Request form
Public Holidays
Our support office closes at 12:00pm on Christmas Eve and New Year's Eve.
Reporting suspicious messages
If you receive a suspicious email or SMS claiming to be from LANGTONS, please report it to hoax@edg.com.au. See also Protecting your account with multi-factor authentication.