Whether you have a question about an order, a moment of curiosity about an auction, or would welcome specialist guidance on buying or selling — our team is here.
Customer Experience
Our Customer Experience Specialists can help with:
- account and membership queries
- payments, invoices and order status
- delivery, shipping and storage
- returns, refunds and faulty goods claims
- general website assistance
Submit an enquiry: via our Customer Experience contact form.
Phone: 1300 946 347
Email: service@langtons.com.au
When calling
When you call 1300 946 347, please follow the prompts so we can direct your enquiry to the most appropriate team.
Phone hours
| Days | Hours |
|---|---|
| Monday to Friday | 9am - 5pm AET |
| Saturday & Sunday | Closed |
We close at 12:00pm on Christmas Eve and New Year's Eve.
Outside these hours, please submit an enquiry online or leave a message and we will respond on the next business day.
Public Holidays
We are closed on national public holidays, as well as those observed in Victoria and New South Wales.
| Public Holiday | Date |
|---|---|
| New Year's Day | 1st January (or observed date) |
| Australia Day | 26th January (or observed date) |
| Labour Day - VIC | 2nd Monday in March |
| Good Friday | Varies |
| Easter Monday | Varies |
| Anzac Day | 25th of April (or observed date) |
| King's Birthday | 2nd Monday in June |
| AFL Grand Final - VIC | Last Friday in September |
| Labour Day - NSW | 1st Monday in October |
| Melbourne Cup - Melb | 1st Tues in November |
| Christmas Day | 25th December (or observed date) |
| Boxing Day | 26th December (or observed date) |
Auction and Valuation
For matters specific to auctions, bidding, consignments or auction invoices, please use the Auction contact form and select the relevant options, or email auctions@langtons.com.au or valuations@langtons.com.au.
Private Client Managers
If you are a Private Client, your dedicated Private Client Manager is your first point of contact for:
- sourcing fine and rare wine
- buying advice and Private Sales enquiries
- selling and consignment guidance
- collection planning and cellar support
- event enquiries
If you are unsure who your Private Client Manager is, please call us on 1300 946 347 and we will introduce you.
Reporting suspicious messages
If you receive a suspicious email or SMS claiming to be from LANGTONS, please report it to hoax@edg.com.au. See also Protecting your account with multi-factor authentication.