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How do I contact LANGTONS?

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Whether you have a question about an order, need help with bidding, or would like specialist advice on buying or selling, our team is here to assist.

Customer Experience Team

Our Customer Experience Team can help with:

  • account and membership queries
  • payments, invoices and order status
  • delivery, shipping and storage
  • returns, refunds and faulty goods claims
  • general website assistance
Submit an enquiry: via our Customer Experience and Auction contact form.
Phone: 1300 946 347 
Email: service@langtons.com.au 

Auction Team

For questions specific to auctions, bidding, consignments or auction invoices, please use the Customer Experience and Auction contact form and select the relevant options, or email auctions@langtons.com.au or valuations@langtons.com.au.

Private Client Managers

If you are a Private Client, your dedicated Private Client Manager is your first point of contact for:

  • sourcing fine and rare wine
  • buying advice and Private Sales enquiries
  • selling and consignment guidance
  • collection planning and cellar support
  • event enquiries

If you are unsure who your Private Client Manager is, please call us on 1300 946 347 and we will direct you.

Phone hours

Days Hours
Monday to Friday 9:00am – 5:00pm (AET)
Saturday and Sunday Closed

Please note:

  • We close at 12:00pm on Christmas Eve and New Year's Eve
  • We are closed on national public holidays, as well as those observed in Victoria and New South Wales

Outside these hours, please submit an enquiry online or leave a message and we will respond on the next business day.

When calling

When you call 1300 946 347, please follow the prompts so we can direct your enquiry to the most appropriate team.

Reporting suspicious messages

If you receive a suspicious email or SMS claiming to be from LANGTONS, please report it to hoax@edg.com.au. See also Multi-factor authentication (MFA).

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Need assistance?

From buying and selling to delivery, storage and account support, our team is here to assist. 

For personalised guidance, please contact your Private Client Manager or submit an enquiry via our Customer Experience and Auction contact form. 

If you would prefer to speak with us, please call 1300 946 347 and follow the prompts so we can direct your enquiry to the appropriate team. 

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