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How do I update my account details?

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Keeping your account details accurate and current helps ensure a smooth experience across buying, bidding, delivery and payment.

Why your details matter

LANGTONS uses your account details to:

  • verify your identity and age
  • process payments and refunds
  • deliver your orders
  • send order, auction and account notifications
  • confirm settlement payments to sellers

Out-of-date details can delay deliveries, prevent bidding or hold up seller payments.

Details to keep current

Please ensure the following are accurate at all times:

  • full name
  • date of birth
  • email address
  • mobile number
  • delivery address
  • payment details (nominated credit card)
  • bank account details (sellers)

How to update your details

  1. Log in to your LANGTONS account
  2. Hover over My Account and select Profile
  3. Choose the section you would like to update (for example, personal details, addresses, payment methods)
  4. Make your changes
  5. Click Save

Updating your preferences

To manage marketing, shipping and warm weather preferences:

  1. Log in to your account
  2. Go to My Account > Profile > Preferences
  3. Choose the relevant preference area, for example Auctions & Deliveries
  4. Update your selection and click Save

Updating your mobile for MFA

If you need to update the mobile number used for multi-factor authentication, please see Multi-factor authentication (MFA). You may be asked to verify the new number using a one-time passcode.

Updating your bank details (sellers)

Sellers should ensure nominated bank details are accurate before any sale, to avoid delays in settlement. See How and when will I get paid for sold items?

If you cannot update a detail

Some changes — such as legal name updates — may require verification. If you are unable to update a detail in your account, please contact our Customer Experience Team.

 

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Need assistance?

From buying and selling to delivery, storage and account support, our team is here to assist. 

For personalised guidance, please contact your Private Client Manager or submit an enquiry via our Customer Experience and Auction contact form. 

If you would prefer to speak with us, please call 1300 946 347 and follow the prompts so we can direct your enquiry to the appropriate team. 


 

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