If the checkout is showing that you are under 18, it usually means your date of birth is missing, incorrect or has not been entered properly.
Please check the date of birth listed in your account details and update it if required.
Suggested articles:
- Membership and account access
- Why do you need proof of identification?
- What happens if an online user is under 18?
Need assistance?
From buying and selling to delivery, storage and account support, our team is here to assist.
For personalised guidance, please contact your Private Client Manager or submit an enquiry via our Customer Experience and Auction contact form.
If you would prefer to speak with us, please call 1300 946 347 and follow the prompts so we can direct your enquiry to the appropriate team.