A bid at LANGTONS is, by its nature, an irrevocable offer. Once placed, it stands. There are, however, a small number of circumstances in which we may be able to help.
If you bid in error
If you believe you have placed a bid in error — for example, the wrong amount, the wrong lot, or a bid you did not intend at all — please contact us as quickly as possible.
- During business hours, call our Customer Experience team on 1300 946 347.
- During or outside business hours, submit an enquiry via our Customer Experience contact form with the lot number, the bid amount and a brief note of the circumstances.
We will consider each request in good faith, but cancellation or amendment cannot be guaranteed. The earlier we hear from you, the more likely we are to be able to assist.
Adjusting an AutoBid maximum
If you have set an AutoBid maximum and would like to revisit it while the auction is still open, you may do so at any time from the lot page.
- You may increase your maximum freely.
- You may decrease your maximum by contacting our Customer Experience team, provided your current visible bid would still be respected.
After the auction closes
Once an auction has closed, a winning bid is binding and cannot be withdrawn. If your purchase has been settled and you have a concern about how the wine was described, please see Auction purchases: when a remedy may apply.
Worth knowing
Auction is built on intention. The system, and the conventions of fine wine auction generally, treat every bid as one you mean to honour. We encourage bidding with that intention in mind.
Suggested articles
- The art of bidding at LANGTONS
- AutoBid: bidding with intention
- Auction purchases: when a remedy may apply
A conversation is often the easiest place to begin.
Whether you are discovering a single bottle or building a cellar, our specialists are here to guide you. Share your enquiry through our Customer Experience contact form one of our specialists will be in touch shortly.
You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347.