We updated the LANGTONS Terms and Conditions on 25/06/2026. Effective for all existing customer from 01/07/2026.
The full updated Terms are available on our website. Below, in plain English, is a considered summary of the key changes worth noting.
1. Closing your account
We've introduced a clear process for closing your Member account, including how we'll care for any stored wine, active bids or unpaid invoices at the time of closure. Should you ask us to close your account while we're holding wine on your behalf, you'll have 30 days to arrange delivery, collection or disposal.
2. Protecting the integrity of our auctions
The trust placed in our auction room is something we hold dear. We've added new provisions prohibiting the use of bots, automated bidding tools, shill or coordinated bidding, multiple accounts and data scraping (including for the training of AI models). We've also set out the steps we may take where misuse is suspected — including voiding bids, suspending accounts and, where appropriate, reporting to the relevant authorities.
3. Pricing in the Wine Store and via Client Services
Wine Store and Client Services prices may shift without notice. The price displayed at checkout is the price you'll pay. Should a price later be reduced — for example, as part of a sale — we're unable to retrospectively refund the difference. Please note that auction prices are unaffected by this change.
4. Vouchers
We've introduced formal terms for promotional Vouchers. In short:
- Vouchers may be used on Wine Store purchases (main site), Client Services orders, and shipping for auction-won goods.
- Vouchers cannot be applied to the Hammer Price or Buyer's Premium at Auction, nor on our supplementary sites.
- Vouchers carry an expiry date, are personal to you, cannot be transferred, and hold no cash value.
5. Payments
- PayPal is now accepted for high-value auction purchases (over $10,000).
- We no longer accept payment by cheque.
6. Pick Up of orders
If you choose Pick Up, your wine is to be collected within 30 days. Should it remain uncollected, we'll endeavour to reach you (with at least two emails and one phone call or SMS), and may then return the wine to our warehouse, apply storage fees, redirect delivery to your default address at your cost, or re-sell or dispose of the wine if fees remain unpaid.
7. Delivery and age verification
In line with Responsible Service of Alcohol, our delivery partners now apply an "ID25" check: if you appear to be under 25, you may be asked to present valid government-issued photo ID to confirm you are 18 or over.
8. Auction events affected by technical issues
Should a technical issue affect an auction, we may extend it — by at least 24 hours and no more than 7 calendar days after the original close. We'll notify you by email and on the website should this occur.
9. Aged wine (over 15 years)
We've clarified our voluntary guarantee for wines older than 15 years. Natural variation in aged wine is, of course, part of its character and charm — though your rights under the Australian Consumer Law continue to apply regardless of a wine's age.
10. Intellectual property and user content
We've added clearer rules around the use of our website content (including a prohibition on scraping data for AI training), and around content you submit to us — such as reviews or photographs.
11. Complaints and disputes
We've introduced a clear, three-step complaints process. We aim to acknowledge formal complaints within 5 business days and respond substantively within 20 business days. You retain every right to contact regulators (such as the ACCC or your state fair trading authority) at any time.
12. Events beyond our control (Force Majeure)
We've added a Force Majeure clause covering events such as natural disasters, pandemics, industrial action, utility failures and cyber-attacks, setting out how affected obligations and timeframes will be managed.
13. Other refinements
- Various definitions have been formalised (including Shipping, Disposal, Delivery Guarantee, Pick Up and Voucher).
- "Commission" is now referred to as "Vendor Commission".
- We've refined our Reserves cycle for unsold Lots and simplified how Sellers are paid for Wine Store sales.
- Photographs and video taken at LANGTONS events may be used by us under a perpetual royalty-free licence — a small gesture that helps us share the spirit of these gatherings.
For full details, please refer to our Terms and Conditions page.