At LANGTONS, we want every experience to feel considered and confident — and on the rare occasion that something is not right, we want to make it right.
How we resolve a matter depends on how the wines were acquired and the nature of the concern.
Wine Store and Client Services purchases
If wines acquired through the Wine Store or Client Services are faulty, damaged or fail to meet a consumer guarantee, we will provide an appropriate remedy in line with Australian Consumer Law. Depending on the circumstances, this may be:
- a refund
- a replacement, where available
- another suitable remedy
Auction purchases
Auction purchases sit a little differently. Because mature wines naturally vary, and because storage histories cannot always be verified, some guarantees apply differently to auction wines than to Wine Store or Client Services purchases.
If you believe an auction wine was materially misdescribed, or otherwise warrants review, please speak with us.
Consumer guarantees
LANGTONS' wines and services come with guarantees that cannot be excluded under Australian Consumer Law. If you believe a wine is faulty, damaged or not as described, our specialists will guide you through the next steps.
Suggested articles
- Reporting a wine that isn't as it should be
- Refunds on Wine Store and Client Services purchases
- Auction purchases: when a remedy may apply
Need assistance?
To save time, share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly.
You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347, Monday to Friday, 9am to 5pm AET.