If you believe there is a concern with your purchase, our specialists are here to help. This is how to raise it, and what we may ask for. For your underlying rights, see the Returns & Refund Policy.
How to raise a concern
Please speak with our Customer Experience team and share as much detail as you can:
- Contact form: Link
- Phone: 1300 946 347
Information we may ask for
To consider your claim, we may request:
- proof of purchase
- a description of the concern
- supporting photographs, where relevant
- any other information reasonably required for review
Proof of purchase
Acceptable proof of purchase includes:
- your original tax invoice
- a receipt
- account transaction history
- a credit card statement clearly showing the purchase
What happens next
Depending on the circumstances, LANGTONS may:
- request further information
- arrange collection of the wines
- assess the wines internally or through a relevant supplier
- confirm the appropriate remedy once the review is complete
If your claim is accepted and your original order included a delivery fee, LANGTONS may also cover the cost of return delivery.