If you believe there is a concern with your purchase, please speak with our Customer Experience team and share as much detail as you can.
Information we may ask for
To consider your claim, we may request:
- proof of purchase
- a description of the concern
- supporting photographs, where relevant
- any other information reasonably required for review
Proof of purchase
Acceptable proof of purchase includes:
- your original tax invoice
- a receipt
- account transaction history
- a credit card statement clearly showing the purchase
What happens next
Depending on the circumstances, LANGTONS may:
- request further information
- arrange collection of the wines
- assess the wines internally or through a relevant supplier
- confirm the appropriate remedy once the review is complete
If your claim is accepted and your original order included a delivery fee, LANGTONS may also cover the cost of return delivery.
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Need assistance?
To save time, share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly.
You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347, Monday to Friday, 9am to 5pm AET.