During the warmer months, you may choose to have eligible orders automatically held in our care if warm weather is forecast above 29°C in the delivery area, or along the transport journey.
Default setting
Unless you update your preference, your orders will be dispatched as soon as possible, regardless of weather conditions.
How to update your preference
- log in to your account
- go to My Account > Dashboard
- select Manage Preferences
- choose Auctions & Deliveries
- tick Set my shipping default to hold orders at the warehouse if warm weather is forecast in the delivery area
- click Save
At checkout
When placing an order online, or arranging delivery for auction purchases, you may also be able to choose whether to hold or dispatch based on the forecast. If you order through your Private Client Manager, simply share your preference.
Releasing a held order
If your order is being held due to warm weather, you may contact us at any time to request dispatch regardless of temperature. Please note, locating a held order can take up to 10 days depending on current demand. Once dispatched, standard delivery timeframes remain 2 to 10 business days across Australia.
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Need assistance?
To save time, share your enquiry through our Customer Experience contact form and one of our specialists will be in touch shortly.
You are also welcome to speak with your Private Client Manager, or call us on 1300 946 347, Monday to Friday, 9am to 5pm AET.