Whether an order can be cancelled or amended depends on how it was placed and how far along it is in fulfilment.
Auction purchases
Once you place a bid at auction, you are making an irrevocable offer to buy. If you are the successful bidder, the sale is binding and cannot be cancelled by you.
If you believe a bid was placed in error, please contact our Auction Team as soon as possible. LANGTONS may consider the request at its discretion, but cancellation is not guaranteed.
Wine Store, Private Sales and Client Services orders
If you would like to cancel or amend a Wine Store or Client Services order, please contact our Customer Experience Team as soon as possible after placing the order.
- If the order has not yet been dispatched, we will generally be able to cancel or amend it.
- If the order has already been dispatched, cancellation is not possible. You may instead be eligible for a change-of-mind return — see Can I return an item if I change my mind?
Event bookings
For event booking cancellations, see Events: bookings, refunds and cancellations.
When LANGTONS may cancel an order
LANGTONS may also cancel an order, in whole or in part, where:
- the goods are not available
- the delivery address is subject to alcohol delivery restrictions and an alternative cannot be agreed
- we are unable to process your payment
- the order is in breach of our Terms & Conditions or any law
If we cancel an order, we will contact you and process any applicable refund to the original payment method.
Refunds
Where a refund is due, it will be processed to the original payment method. Please allow a few business days for the funds to appear, depending on your bank.
Suggested articles
- Can I return an item if I change my mind?
- Returns, refunds and consumer guarantees
- Are there any postcodes you don't deliver to?
Need assistance?
From buying and selling to delivery, storage and account support, our team is here to assist.
For personalised guidance, please contact your Private Client Manager or submit an enquiry via our Customer Experience and Auction contact form.
If you would prefer to speak with us, please call 1300 946 347 and follow the prompts so we can direct your enquiry to the appropriate team.