From time to time, LANGTONS issues Vouchers — small considered credits that may be applied to certain purchases. The principles are simple, and the detail worth knowing.
What a Voucher may be applied to
A LANGTONS Voucher may be redeemed against:
- Wine Store purchases made via the main LANGTONS site
- Client Services orders, where the Voucher code is provided to your Private Client Manager before the order is processed
- Shipping charges on the dispatch of wines won at auction, where applied at the time shipping is processed
Where Vouchers do not apply
To be clear:
- Vouchers cannot be applied to the total purchase price of an auction lot (the Hammer Price and Buyer's Premium)
- Vouchers cannot be redeemed on our supplementary sites — including Private Sales, Sales, Events, Access and Private Auctions
- Vouchers cannot generally be combined with another Voucher, discount or promotional offer
- Vouchers are not applicable to the Delivery Guarantee fee, Storage Fees or Disposal fees
For full details, please refer to our Terms and Conditions page.
How to apply a Voucher
On the Wine Store
- Add your selections to the cart
- Proceed to checkout
- Enter your Voucher code in the field provided
- The discount will be applied before payment is processed
On Auction shipping
- From your account, select the auction purchase you would like to dispatch
- Proceed to arrange shipping
- Enter your Voucher code at the point shipping is processed
- The discount will be applied to the shipping fee before payment
With Client Services
Simply share your Voucher code with your Private Client Manager before your order is processed. They will apply it on your behalf.
Validity
Each Voucher has a validity window — the period within which it may be redeemed — confirmed at the time the Voucher is issued. Vouchers not redeemed within their validity window will lapse, and cannot be reinstated, extended or exchanged for cash.
Personal to you
Vouchers are issued personally to the Member who receives them. They cannot be transferred, sold or gifted to another person or account.
If something doesn't go to plan
If a Voucher does not apply as you expected at checkout, please speak with our Customer Experience team before completing your purchase. Vouchers cannot generally be applied retrospectively to a completed order.
If your account is suspended or closed, any unredeemed Vouchers will lapse on the date of suspension or closure.
Worth knowing
A Voucher is a small gesture, but one we mean. If the conditions of use are ever unclear, your Private Client Manager — or our Customer Experience team — will be glad to talk it through.